Shipping & Returns
SHIPPING POLICY
Thank you for supporting ThreadKnot. Our products are handcrafted and many items are made to order.
Processing Time
-
Made-to-order and pre-order items are typically prepared within 10–15 business days.
-
Processing times may vary during busy seasons or for custom orders.
Shipping
-
We ship across Canada and internationally.
-
Shipping costs are calculated at checkout or charged at a flat rate where applicable.
-
Delivery times vary depending on the destination and shipping carrier.
Local Pickup
-
Local pickup may be available for selected orders.
-
Customers will be contacted with pickup details once their order is ready.
RETURN & EXCHANGE POLICY
As each item is handcrafted and many products are made to order, we do not accept returns or exchanges unless an item arrives damaged or the wrong item was received.
Order Cancellations
Orders may be cancelled within 24 hours of purchase. Once production has begun, cancellations may not be possible.