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 Policy

CUSTOMER CARE

At ThreadKnot, customer satisfaction is our priority. We are committed to providing high-quality handcrafted clothing and accessories.

If you have any questions regarding orders, sizing, customization, shipping, or returns, please contact us through:

We aim to respond to all inquiries within 24–48 business hours.

As most of our products are handmade and made-to-order, production times may vary. Please refer to each product listing for estimated processing times.  

PRIVACY & SAFETY

ThreadKnot respects your privacy and is committed to protecting your personal information.

When you place an order, we may collect information such as:

  • Name

  • Email address

  • Shipping address

  • Phone number (if provided)

This information is used only to process orders, provide customer support, and communicate order updates. We do not sell or share your personal information with third parties for marketing purposes.

Payments are processed through secure payment providers, and ThreadKnot does not store your credit card details. Your information is protected using industry-standard security measures.  

PAYMENT METHOD

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At this time, orders can be placed through  Instagram DM, or email.

We currently accept:

  • E-Transfer (Canada)

  • Credit & Debit Cards for Local Pickup

  • Cash for Local Pickup

For local pickup orders, payment can also be made in person at the time of collection.

Online payment options will be added as ThreadKnot continues to grow.

For any questions, please contact us through Instagram june_threadknot

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